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At Cycad Digital, we strive to provide our customers with a seamless and satisfying experience when using our digital products. We understand that circumstances may change, and you might need to cancel your subscription. Therefore, we have created a straightforward and transparent cancellation policy for our subscription-based products. Please read the following terms carefully to understand the cancellation process and its implications.
Cancellation Eligibility:
All customers with an active subscription are eligible to cancel their subscription at any time, subject to the terms and conditions mentioned in this cancellation policy.
Cancellation Process:
To cancel your subscription, please follow these steps:
a. Log in to your account on the Cycad Digital website.
b. Navigate to the "My Account" section.
c. Locate and click on the "Cancel" button associated with your active subscription.
Upon successfully completing these steps, you will receive a confirmation email regarding the cancellation of your subscription.
Billing After Cancellation:
Please note that when you cancel your subscription, you will still be billed for the remaining month in which the cancellation occurs. Access to our digital products will continue until the end of the current billing period.
For example, if you cancel your subscription on the 15th of a month, you will still be billed for the entire month, and your access to the digital products will continue until the last day of that month.
No Partial Refunds:
We do not offer partial refunds for any unused portion of a subscription period. Once a subscription is canceled, you will not be billed for any subsequent months. However, you will be responsible for paying the remaining balance for the current month in which the cancellation takes place.
Reactivation of Canceled Subscriptions:
If you wish to reactivate your canceled subscription, you can do so by visiting the "My Account" section and selecting the appropriate subscription plan. Please note that reactivation will be subject to the pricing and terms applicable at the time of reactivation.
Changes to This Cancellation Policy:
Cycad Digital reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes made to this policy will be effective immediately upon being posted on our website. It is your responsibility to periodically review this policy to stay informed about any updates or modifications.
By subscribing to a digital product from Cycad Digital, you acknowledge that you have read, understood, and agree to be bound by this cancellation policy. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team.
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